Live SMS Chat for Marketing & Customer Service
With mobile phone penetration in the U.S. approaching 90%, the need for customer service and engagement tools that address an increasingly mobile population is set to explode. Twitter has proven to be a fantastic service vehicle for many companies, but the public nature of the platform isn’t ideal for personal customer service questions or work related questions that people don’t want exposed to their competitors. For these 1:1 use cases, we are happy to announce the availability of our new Live SMS Chat service.
Live SMS Chat allows people to ask questions via text message and receive an immediate response from a company’s marketing or customer service team. The simple-yet-powerful web tool enables employees to manage multiple chats, archive chats that have been resolved, and create standard responses to frequently asked questions to enable greater efficiency.
Step 1: Person sends their question via text message
Step 2: Message is received and viewed via the Blumo Live SMS Chat web page.
Step 3: Company representative responds via the web tool and the message is sent via SMS (text message)
Visit the Blumo Live SMS Chat product page